Our Commitment

Extraordinary Customer Support

At ADHD Diagnosis we care about our users and customers. Whether you have pre-sale questions, technical support inquiry or any general questions, we are committed to answer your inquiry within one business day.

30-day Money back Guarantee

We at ADHD Diagnosis wish to give you, our customer, the product and service you expect. Therefore, we will refund your purchase of any personal plan, in full, no questions asked. More information…

No Hassle Refund

If you purchased any package (plan or subscription), and wish to get refund for unused test credit, simply contact us and we will refund the unused credits. No Hassle! No additional fees!

We calculate the refund by deducting the test credits you effectively used, with accordance to our price list from the price you actually paid. Important: No refund is due for any free test credits or free comparative reports included in the package you purchased.

Refunds are made through the original form of payment within 5 business days.

To clarify how we calculate the refund, here are a couple of examples:

Example 1
You purchased a Dual test plan, and paid our regular price of $49.00, but used only one test credit. We calculate the refund as follows: We deduct price of a single test, i.e. $29.00 from the price you paid, $49.00. and you will receive a refund for $20.00

Example 2
You purchased a family plan for $97.00 and used only 3 test credits, out of 5 included the package. We calculate the refund as follows: We deduct price of a single test, i.e. $29.00 + a dual test package, $49.00 from the price you paid, $97.00, and you will receive a refund for $19.00

Example 3
You purchased a family plan for $97.00 and used only 4 test credits, out of 5 included in the package. We calculate the refund as follows: We deduct price of a single test, two dual test packages, $49.00 each, from the price you paid, $97.00. In this case, unfortunately there is no refund due, but you can always use that credit, as it does not expire.

If you have you have any questions in regards to our commitment, please feel free to contact us.